Privacy Policy

About this Policy

This policy sets out how my-carvalue collects, uses and discloses your personal information. If you disclose personal information to third parties, this policy will not apply and you will be subject to the privacy policy of that third party.

By accessing or using my-carvalue services, you agree to the use and disclosure of your personal information in the manner described in this policy.

What personal information is collected?

My-carvalue collects personal information that it considers necessary for it, or its related bodies corporate to provide the range of services they offer.

Personal information collected by My-carvalue may include:

  • your name, address and contact details including phone number and email id
  • your vehicle details
  • bank account and credit account details
  • user ID's and passwords
  • the services provided to you
  • records of communications with My-carvalue including records using Communications Services
How is personal information collected?

My-carvalue collects personal information in a number of ways, including:

  • directly from you when you provide information directly to my-carvalue in person, by phone or in writing (whether electronic or otherwise)
  • directly from you when you communicate with my-carvalue or any other person using my-carvalue communications services
  • from organisations identified or described under the heading "How is personal information disclosed"
How is personal information used?

Your personal Information may be used for the following purposes:

  • to provide the services requested by you
  • to manage those services including, customer service and billing
  • to research, develop and improve my-carvalue services
  • to conduct surveys to determine use and satisfaction with my-carvalue services
  • to generate statistics in relation to my-carvalue
  • to promote and market special offers and other services to you
  • for purposes connected with the operation of my-carvalue
How is personal information disclosed?

My-carvalue may disclose personal information to individuals and organisations other than my-carvalue. The organisations to which we may disclose personal information include:

  • My-carvalue staff and my-carvalue related bodies corporate
  • outsourced service providers who assist my-carvalue to provide its services including:

    • information technology providers
    • marketing and market research advisers
    • professional advisers
    • organisations (if so appointed at any time by carvalue) involved in a sale/transfer of My-carvalue assets, business or shares
    • government and regulatory authorities as required by law

  • My-carvalue may display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.
    • My-carvalue does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
    • My-carvalue advertisers may include financial service providers (such as banks, insurance agents and mortgage lenders) and non-financial companies (such as stores, vehicle manufacturers and other online services websites).
What if you don't provide personal information?

If you choose not to provide personal information when requested, my-carvalue may not be able to provide you with the full range of my-carvalue services.

Cookies and other tracking technologies

When you visit a website or use an application on the My-carvalue network, My-carvalue records anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded type of browser and operating system.

Cookies may be used by my-carvalue to help my-carvalue provide you with the full range of services it offers, remember your preferences, measure and analyse usage of the my-carvalue Network and for security. You may adjust your Internet browser to disable cookies. If you cookies are disabled my-carvalue may not be able to provide you with the full range of my-carvalue services.

Cookies may collect and store your personal information. This policy applies to personal information collected via cookies.

Your Consent

By using this Web site, you consent to the terms of our Online Privacy Policy and to My-carvalue’s processing of Personal Information for the purposes given above.

Contact Information

My-carvalue welcomes your comments regarding this privacy statement at the contact details given below. Should there be any concerns about contravention of this Privacy Policy, my-carvalue will employ all commercially reasonable efforts to address the same.

If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.

Contact Number

+91 9xxxxxxxxx

Email:

info@my-carvalue.com
About security and personal information

My-carvalue takes appropriate steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. My-carvalue will continue to enhance our security procedures as new technology becomes available.

Disclaimer

My-carvalue does not store or keep credit card data in a location that is accessible via the Internet. Once a credit card transaction has been completed, all credit card data is moved off-line only to ensure that the data/credit card information received is not accessible to anyone after completion of the on-line transaction and to ensure the maximum security. My-carvalue uses the maximum care as is possible to ensure that all or any data / information in respect of electronic transfer of money does not fall in the wrong hands.

My-carvalue shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

How this policy changes

This policy may change over time. All changes will be published on this website. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.



Terms and Conditions

My-carvalue.com allows you to access its website and all the content in them on certain terms and conditions specified below. By accessing or subscribing to any part of these sites, you are explicitly agreeing to the terms and conditions below.

These terms and conditions were updated as on 1 August 2013, and please note that these terms of service may be amended by my-carvalue.com at any time based on their discretion and/ or keeping in tune with the changing scenarios and technology. However, also always bear in mind that they shall never be intended to directly affect or inhibit our customers, service quality or customer satisfaction.

1. Technical requirements and site security

My-carvalue.com site is best viewed using the Internet browser IE 5.5 or higher versions. Any older browser versions may work but users could have a limited browsing experience. My-carvalue.com site may not work well with Netscape versions. Payments to my-carvalue online are facilitated through CCAvenues.com. Any payments made through business-standard.com must meet the terms and conditions indicated by ccavenues.com.

2. Warranties and limitation of liability

The services on my-carvalue are provided by the user’s demand. Besides, my-carvalue assumes no responsibility for availability (or lack thereof), deletions or failures to store any member communications - my-carvalue may delete e-mail or reports or information pertaining to any order after ninety (90) days of completion of the order.

My-carvalue provides analysis and valuations of car on best effort and available information basis. My-carvalue is in no way responsible for the accuracy of information provided. The analysis and valuation given by my-carvalue is based on the condition of the car on the date of the check done on the car. My-carvalue will be in no way responsible for any damage or alteration done on the car subsequently. My-carvalue will also not be responsible for any damage to the vehicle on account of additional checks done by the engineer on the insistence of the car owner/ buyer, which may include, but it not limited to driving the car, removing car parts to check the car and so on.

3. Indemnification

You agree to indemnify, defend and hold harmless my-carvalue and its promoter, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or your violation of any third party’s rights, including without limitation, infringement by you or any other user of the report submitted to you of any intellectual property or other right of any person or entity.

4. Third party sites and services

My-carvalue site may contain links to other Internet websites or online and mobile services provided by independent third parties ("Third party sites"), either directly or through frames. My-carvalue is not responsible for the availability or content of Third party sites and will not be a party to, or in any way responsible for, any transaction concerning goods or services available from such Third party sites.

If you purchase products or services from a Third party site your contract for such products or services will be with the third party and not with my-carvalue. Our privacy policy does not apply to Third party sites. My-carvalue site contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the my-carvalue site comply with international and national law. My-carvalue will not be responsible for any error or inaccuracy in advertising or sponsorship material.

5. Choice of Law and Jurisdiction

These terms and conditions shall be governed by, and construed in accordance with laws of the Government of India. Users of my-carvalue also explicitly agree that only courts in India shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and conditions, and for those purposes irrevocably submit all disputes to the jurisdiction of Indian courts.

6. General

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found to be invalid by any Indian court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. Failure by either party to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy. Headings in these terms and conditions are for convenience only and will have no legal meaning or effect. My-carvalue does not give any recommendation to buy or sell a car. Also, my-carvalue does not endorse any particular vehicle model or any seller of a vehicle.

7. Paid services

My-carvalue provides several paid services (See "Products and Services" section). By subscribing to receive any of these services, as well as the above terms and conditions, you are also agreeing to the following terms:

  • You agree to pay any service fees at the rates in effect when the charges are incurred. You must provide us with complete and accurate payment information. You can pay by either credit or debit card through your bank's internet payment gateway. By submitting credit or debit card payment details to my-carvalue you warrant that you are entitled to purchase the subscription services using those payment details. In the case of unauthorised payments (if we do not receive payment authorisation or any authorisation is subsequently cancelled), the service will not be provided till the payment is cleared.
  • My-carvalue will provide you with the service within the stipulated time as mentioned in “Products and Services” section. However, my-carvalue will not be responsible for any delay in providing the service due to non-availability of the customers at the stipulated time.
  • My-carvalue will charge you in Indian rupees (INR), and any payment in other any other currency will be calculated at the relevant rates of exchange. You may also have to pay any applicable local taxes. My-carvalue will not entertain any dispute about the rate at which your currency is converted into Indian rupees since these transactions are determined through the agreements CCAVENUES, our payment gateway partners, has with banks and credit card companies.
8. Changes to Terms and Conditions

These terms and conditions are effective from 1 August 2013.



Refunds & Cancellation policy

  • Any cancellation of services within 4 hours of the appointment date and time of a confirmed order including cancellation on account of no show of the customer where our engineer will wait for maximum 30 minutes from the appointment time will attract cancellation fee of 50% of amount paid for the order
  • Any cancellation of services before 4 hours of the appointment date and time of a confirmed order will attract cancellation fee of 10% of amount paid for the order
  • No cancellation or refund will be made once the service is provided through e-mail / telephone/ any written communication as per the order requirement.

Post cancellation of the order, the balance amount (after deducting charges as per the above mentioned points) will be refunded with 15 working days to your account from which you have made the payment.